You should not obtain the protection plan !! And if any sales associate let you know they the prepare covers anything it's a LIE. The protection plan is the most significant rip-off Bob's has. There household furniture doesn't past a lot more than a calendar year. Go spend slightly excess and check out raymore these types of far better quality furnishings.
They can't get an order shipped on time. The order dates ended up changed 2 times on inconvenient times. They reported they had been heading to deliver and we waited in the course of the 4 hour time slot.
If you'd like furnishings take your business some other place for the reason that along with The very fact of not honoring the insurance they sold me, their goods basically degrade in months. They utilize the cheapest parts for his or her furnishings and I Want I would've found that faster so I didnt really have to offer with this. You may be Significantly happier not buying from Bob's lower price household furniture.
That didn't go up, just the base Expense did) and experienced her give me a quote. I requested how long it might consider to have it sent. She looked in the computer and mentioned "Now we have loads of inventory, but due to the future vacations, it wont be shipped until eventually the 1st week of January. I thanked her and still left. I responded the the BBB that I reject the give of store credit history because it would Expense me An additional $a thousand to acquire precisely the same home furnishings that we have. I despatched the quote for that guide Variation of my home furnishings and questioned them to show it into an purchase so I am able to track that they are literally preserving their promise. I also mentioned that I would like $500 store credit for the difference between the guide and run furniture. They turned down the $five hundred outright and reported good news. The two replacement pieces just take place to become obtainable for delivery in early January. I questioned for clarification regarding what the response was. Did they acknowledge the replacement of your 3 pieces in handbook, but no store credit history. If so, I acknowledge. They clarified no. They might only provide store credit score inside the amount that I purchased the furniture for, and pick up the old household furniture. They outright turned down my ask for for that manual household furniture or I could wait around right up until they deliver out The 2 replacement driven pieces. So I am in exactly the same boat. I'd to accept The 2 replacement pieces and wait around right up until January a while to view whenever they are unsuccessful to meet their timeframe once more. Arrive Christmas, It'll be 1 12 months because I discovered that my 2 pieces stopped Functioning. Because the recliner broke, the sofa was only discovered to get not Doing the job because of the recliner. Just try to remember, for those who at any time have to have assistance, they do not seem to be to provide a damn with regards to the customer, only about your income!
I'm sad to acquire to jot down this review as We've got purchased thousands of $$$ home furnishings from this company with no problem, in the past. Nonetheless, lately we bought a considerable sofa from your, per week after delivering it we observed the section stored popping apart and not lining up- so I identified as them yet again to come out to repair. Then 2 months later on the electrical stopped working on the cell phone charger A part of the couch. And, the recliners operate intermittently. The bottom from the sofa is all uneven also along with the sectional pieces carry on to come out. I named customer services to come acquire back this sofa as it's Obviously defective and cheaply made. I had been informed that they can not get it back. Customer BEWARE! Bob's Lower price will never choose returns, even when the item is defective! I spent over one hour around the phone with Customer Service and they mentioned they would deliver a person out to inspect and find out what may very well be performed. I had been advised I would obtain a cellular phone simply call the working day before our scheduled day and be provided a two hour window when they might demonstrate up. They never called the working day ahead of our appointment and did not present up the working day of our appointment.
I received stuck in essence with a three hundred shipping price and have nothing to indicate for it. Just about every manager I spoke with was very impolite, unprofessional and made it crystal clear they did not treatment I was not valued as being a customer in the least. To top rated it off I have a 90.00 per month payment for a cheap rug as they lied concerning the monthly payment much too. The manager gave me seventy five.00 credit rating to make it appropriate that's a joke I will hardly ever shop here once more or use this charge card I will shell out it off and wander absent but have confidence in me I will make it clear to Everybody to in no way do business with these folks.
I wish to say ALEX inside the Oxnard location is Amazing. He went out of his way to reply my concerns when I was just shopping around looking for your place I preferred. I went to 3 other furniture stores in the area looking for your best deal. After speaking with Alex and inquiring a 100 read more queries, I told him I will be back in a few weeks. Nonetheless he was incredibly enjoyable Regardless that I didnt generate a buy that working day.
Check out collaborative article content We’re unlocking Neighborhood understanding in a completely new way. Authorities incorporate insights instantly into Every single posting, started off with the help of AI.
Purchased a eating space table with chairs and obtained the table sent but no chairs. Asked when the chairs will arrive and saved receiving the operate all around and the many though I am in your own home having standing up. Entirely unprofessional assistance, won't be able to keep there delivery commitments, its like purchasing a new vehicle with the dealership but receiving the vehicle with no rims and tires and staying explained to they can arrive at some unidentified foreseeable future date.
Customers report remaining pleased with development and initial look, but there have been some problems about perceived quality and sturdiness over time, especially for items that more usually undergo wear and tear in the house.
Unsure what The problem was but undecided if I would come back in now. Takes me walking out to obtain another person to mention one thing to me and by that time. I had been presently upset. Not a good way to get started on a marriage.
In store staff members was terrific. Online customer support is abysmal. Went and looked at Sofas and ended up contacting up afterwards that working day. Couch was sent and it absolutely was awkward, cheaply produced, and did not look fantastic in the home. I had been so unsatisfied, but as I in no way experienced a receipt I did not begin to see the three day return plan. I bought the couch with a Thursday and called about earning an exchange on Monday.
They do not know something about there furnishings. I tried three times to get a body and headboard for the mattress set I bought there, but they could not figure it out. So now I've a steel frame with no headboard. Quite unhappy after trying three distinct mattress frames & headboards. I just gave up.
Though customers like the price of Bob's mattress solutions, there are several grievances about sagging in some cases. With a big selection of online options that have come on to the market in the previous couple of a long time, there might be additional price for the price located in other places.